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Assessing Service Quality With Hotel Guest Service Checklist

One of the main goals of every hotel is to meet the requirements of their customers. Hotels depend heavily on their clients for profit just like any other business. To achieve hotel client service excellence, the customers must be satisfied with the services offered to them by the firm. In order for you to know how well you are implementing the services of your business, the hotel customer service managers should have a comprehensive hotel guest service checklist. This checklist will include all the important areas that should be checked so that goal accomplishment will be achieved.

Every hotel business has their own objectives and thus, the hotel guest service checklist differs depending on the hoteliers preferences. Nevertheless, there are standard things that you should always include in the checklist. To make things simpler, you should categorize the services so that you can easily keep track of them using the hotel guest service checklist. Among the classifications that you should use are the front desk services, the food and beverage, in room, environmental and facilities access, retail or gift shops and meeting and convention spaces.

In the hotel guest service checklist, it is significant that you include the identification of the employees or personnel in every category. Customers want to identify the individuals who are serving them and thus most of the prominent hotels now require their staff to initiate an introduction to the guests. Aside from uniforms and name badges, it is essential for clients to recognize the people especially those who are visually impaired.

Using the hotel guest service checklist, you will need to target the crucial things that might affect the hotel service excellence. The first are the customers, which you are obliged to know. Put yourself on their shoes so that you will understand their perception of what quality service is. Knowing your customers also mean that you are aware of their needs and expectations. The next is the competitions, which are after your customers. Find out their strengths and weaknesses.

The checklist should help you in communication as well. Most of your customers who are not happy with the services have reasons and the only method that will allow you to know them is to ask. Most of them will answer that it is the quality of the services while others will complain about the cost. Therefore, you need to talk with and greet them. Most importantly, smile at them whenever they are in front of you.

Another is the competence of your business. The checklist will inform you whether or not you are promoting hotel service excellence. If most of the things that have been jotted down on the list are not being met, you know that there is something wrong with the operations of your hotel. Managers often have to take ownership of a problem no matter whose fault it is. This is because the most critical thing here is the method of solving the problem and not the one who caused it.

Being in the hotel business does not only mean that you have to meet the requirements of your customers. You have to exceed them and one way to guarantee this is through the use of hotel guest service checklist.

Considerations When Staying in Calgary Hotels Downtown

If you want to stay in a convenient location that is busy and exciting then Calgary hotels downtown would probably be a good option for you. After you decide that you want to stay downtown you need to consider several things before deciding on the actual hotels that you will be staying at. All of these considerations are important and will affect how much you enjoy your vacation.

First of all you need to think about how you plan to get around Calgary when you stay there. The way that you plan to travel plays a major role in the hotel that you decide to stay at. Pick the wrong hotel and you will have a hard time traveling the way that you want to which could make your trip more tedious and expensive.

If you plan on using public transportation such as the buses then you need to make sure that there is a bus stop near the hotel that you decide to stay at. This means that you will have to check out bus stop locations and then choose your hotels based on those locations.

If you would rather travel in a taxi instead of on the bus then you have to try and find a hotel that is close to most of the attractions you will travel to. You don’t want to travel too far by taxi because it can be very expensive to do so, so make sure that you are choosing a location carefully.

Some people prefer to walk the entire time they are on vacation. If you are going to be walking everywhere then you need hotels that are very close to the things you want to visit. This narrows your option down substantially, and can make picking a location difficult sometimes.

You also have to think about the prices of the different downtown hotels. They will vary pretty dramatically and you will end up choosing based on the price in many situations. Make sure you know the different prices so that you can make an educated decision when the time comes to do so.

Finally you should consider the amenities of the hotel that you are thinking about staying at. Even if you aren’t going to be in the hotel much it makes sense to find a hotel that is going to be comfortable and have all the things that you will need while you are staying in the area.

Make sure you compare all of these things when you are looking at Calgary hotels downtown. There are plenty of good options to choose from, but depending on your concerns there may just be a few good options for you. Make sure you are getting the right hotel for your vacation and you will have a better time while you are there.

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Hotel Key Cards And The Wide Array Of Advantages They Offer

The use of metal keys for opening your hotel room is a thing of the past already. Today, most local and international hotel chains now offer high-tech hotel key cards, which allow their guests easy access to their rooms. For hotel guests, these access cards are also handy and lightweight, and also give hotel managers and owners other cost-effective benefits, as well as a more-improved manner of securing their establishment.

The Use Of Hotel Keycards Has Risen: Many tourist establishments today view the use of electronic key cards as a better and more high-tech option. Many hotels now utilize these electronic cards and their reliability has made them the preferred tool for use in college dorms, resorts and other home stay facilities. What makes this the equipment of choice is that hotel or dorm managers only need to recode the card each time a new guest moves in, especially if the room would be used only for a short stay. These types of cards also limit entry to restricted areas in facilities such as hospitals, colleges, government offices and corporate centers. The use of these plastic hotel key cards and badges provide a much higher level of security and privacy, which is a stringent requirement for most hotels, resorts and dormitories.
Other Key Card Perks: The plastic hotel key cards we see today at resorts and hotels have truly evolved from their conventional white plastic format, and are now also utilized as vital marketing tools for the businesses that use them. These electronically-formatted key cards now come in a wide array of unique designs and colors, and also display messages or advertisements that allow for convenient marketing tools. Today, there are many key card manufacturers, and each offer a different type of printing format or size. Hotels and resorts can choose from many designs and pricing schemes, and ensure that the card formats they agree upon are fully compatible with the existing locking systems of their facilities. Hotel owners and managers could check out each card manufacturer, and review the quality of their materials used, graphic and printing formats, and other advanced technological processes, as well as the quality of materials used in crafting the key card. Hotel guests need to be aware that the hotel will not quickly erase their basic personal information on the room entry cards, but will do so whenever a new guest arrives and checks in the room. The front desk staff will re-issue the card to the next guest, and will make sure that they overwrite the previous information stored. Another good aspect about using these plastic access cards is that they offer environment-friendly alternatives to metal keys, as well as eliminate the need for rewriting personal information on paper. Also, in the event that you lose your card during your stay, you can still access your room with a new keycard which will be issued to you, provided that you can prove to the front desk personnel that you are the rightful person who is checked-in to that room.

Helpful Key Card Options for Guests: Whenever a hotel wishes to implement the use of these electronic plastic access cards, they could have these customized to work well with their existing locking mechanisms and equipment. The cards may also be tested to ensure that they withstand regular wear and tear, and stay durable for as long as possible. You may also imprint the instructions for proper card use on the back portion of each plastic access card. These access cards are indispensable tools for restricting, as well as permitting, access to specific hotel rooms, especially in areas considered off-limits to hotel guests.

Apart from the efficient security features that these cards offer, these cards are also visually appealing, user-friendly and reliable marketing tools, and offer establishments with a wonderful advertising window, to help increase profits and ensure higher satisfaction by guests.

Finding Cheap And Best Hotels Near Jkia Airport

Are you planning a visit to Nairobi for business purposes or vacation? Then finding cheap and best hotels near JKIA airport is important. Hotels near the airport help you remain assured that your needs will be taken care of when you fly into or out of Nairobi. They help you get ultimate relaxation, especially of you arrive at airport late night.
You can find many budget hotels in Nairobi. Fortunately, there are a few good hotels that are just a stones throw from the bustling JKIA airport. The accommodation options offered by these hotels range from basic to cheap to international standards. If you are looking for business hotels in Nairobi, you can find a few great hotels that have excellent business facilities and top notch services. You can also find first class accommodation suitable for families. Some of the best hotels near JKIA airport provide you with smart rooms, matchless service, bar, restaurant and health center that make your stay pleasurable and memorable.
The first step in finding a good hotel is to check what the hotel offers and whether it has any special deals. Some of the excellent budget hotels in Nairobi offer early booking promotions or discounts. While comparing the prices of hotels, ensure whether the price includes all taxes. This helps you avoid any disappointment in later stages. Also ensure whether the hotel is near to many major attractions like Nairobi National Park and Nairobi Central Business District.
It is advisable to check the facilities offered by the hotels near JKIA Airport. The best hotels offer amenities like TV sets, in room safes, desk, shaving mirror, hair dryers, air conditioning and direct dial phones. You can find clean bathroom, wardrobe and pleasant interior dcor in these hotels. They even offer cribs, hypoallergenic beds, irons and ironing boards upon request. Some of the budget hotels in Nairobi offer enhanced protection to the guests. Key card locks are the most state of the art safety feature that is available in first rate hotels. The key card access locks with cards help prevent unauthorized access.
The best business hotels in Nairobi provide you with world class amenities like conference rooms and facilities. En-suite rooms are complete with queen beds, study table instant showers and much more. The restaurants inside the hotel serve snacks, breakfast and meals, which satisfy your taste buds and tummy, whilst saving you a lot of time. The bar is becoming a popular addition in Family hotel in Nairobi. They offer an array of beers and spirits and allow you to en joy a drink in a relaxed manner.
Health center is an important feature to look for in a hotel near the JKIA airport. The hotels featuring specially designed massage rooms and health center help you rejuvenate your mind and mind. If you are looking for a romantic stay, the couple massage offered by the hotel can provide you with a pleasant experience. Spa treatments, fitness room and steam bath ensure complete relaxation and enhance your overall well-being.

How You Can Monitor Progress Through Services Provided By Hotels Kpi

Hotel efficiency can be measured in so many ways including the productivity of your staff, the effectiveness of your operations and the usability of your services. Hotel services have been designed to aid customers in making themselves comfortable whilst staying in another place. Not many years ago, there were a lot of people who were apprehensive about the fact that they have to stay in another place. This situation made them worry about their safety and security. However, today, many services of the hotels provide assurance to the customers that they will definitely feel comfortable and relaxed while they are at the vicinity. To ensure that your services are efficient, you should use the services provided by hotels KPI.

Hotels have various services according to the needs of the customers. Some have classified their services based upon the type of their customers such as those that have pets, the businessmen and those that are touring with their families. Family programs and seasonal offers are also common nowadays but the most typical services include 24 hour room service, daily newspaper delivery, dry cleaning and laundry services, babysitting and complimentary internet access. Because your hotel might have numerous services available, it is significant that you ensure how well they are performing. This way, you can guarantee the satisfaction of your customers.

When you use the services provided by hotels KPI, you often do not have to worry about the sales that you obtain from them. This is because most of the services can be acquired by the guests for free. Nevertheless, if you have services that come with fees, you can always measure their sales efficiency. Most of the time, the services provided by hotels KPI is used together with the hotel amenities indicators. There are two most important things that you should think about and those are to be efficient and effective. These are what the services provided by hotels KPI is about. The KPIs will enable you to make use of your resources efficiently while aiding you in becoming effective in the eyes of your hotel customers.

To monitor the progress or the improvement of your company, you will need to compare the productivity of your hotel. Therefore, you need data which will tell you how well you have been performing over the past few years. These figures will be later utilized so that you can determine whether your company has evolved or is stuck. The services provided by hotels KPI will answer your question, How are we doing? Measuring progress or the hotel efficiency is not always simple, easy to evaluate and obvious. The reason for this is that there are multiple objectives and oftentimes they are in conflict with one another. In this case, it is essential that before you use the services provided by hotels KPI, you should first integrate your goals and objectives and this is when you can link your KPIs on those targets.

The services provided by hotels KPI drives home the requirement for the internal measures of the hotel efficiency with the external measures so that you can keep the organization in line with the corporate goals.

Hotels Near Delhi Airport

In the past there were hardly any decent hotels near Delhi Airport. However things have definitely changed with renovation work at the Delhi airport and also due to the new terminal T3. Most of the hotels are under construction and will be available to travelers from 2012 onwards. There are several hotels near Delhi Domestic airport. There are many hotels that are situated near the national highway in the Mahipalpur area.

There is also a transit hotel near the new terminal T3 at Delhi Airport. It offers services to both domestic and international passengers. This hotel has all the modern facilities that helps the traveler to relax .Delhi attracts thousands of travelers everyday as it is trade hub. It is rapidly developing as a commercial center .Apart from business the city also attracts travelers throughout the country and world as it has several historical places of interest. The best part about hotels Delhi airport that depending on the budget of the traveler any kind of hotel can be available. Delhi hotel booking has also become very easier with their several agents throughout the country. The best part is most of the hotels can also be booked online.

Many international tourists prefer to stay at hotels near Delhi International airport as will save the cost of traveling to the airport. Staying at a hotel near the airport will save them a lot of time, energy and money of traveling to the airport.

Many tourists often look for budget hotels during their stay at Delhi. Paharganj in Delhi is famous for budget hotels. The area is quite popular with tourists for its budget accommodations. Moreover the greatest advantage is that the place is situated very near to the national and international airports. Most of the budget hotels have all the modern amenities and are quite comfortable for staying for budget travelers. The hotels of Paharganj are also famous to tourists from abroad as they are always featured in travel or guide books for travelers. There are many MNCs and top notch companies are located here which leads to a lot of business traveling. Most of the executive prefer staying near the airport so that they can save time on traveling. Most of the hotels travel desk has car rental services which one can always contact to go out for sightseeing to historical places. Therefore the advantage of staying close to the airport is that one can save time in traveling that can be used for sightseeing.

The Advantages Of Boutique Hotels

One of the reasons boutique hotels are so popular is because they directly oppose the accepted hotel normality of hundreds of rooms and bland service. Their refusal to treat guests as anything other than honoured visitors means that they spend time, money and energy developing a hotel where you feel comfortable and at home. This can only really be achieved with low room numbers.

Hotels in this sector have discovered that travellers are willing to pay for accommodation that is different in design and where even full occupancy means they’re not queuing for breakfast or waiting for room service to answer the phones. Instead, fewer rooms means more space and better service, and an increasing number of travellers are taking this option.


Space is important to travellers, particularly those for whom the hotel is an integral part of the experience. Whilst other holiday makers or business travellers simply use a hotel as a base for sleeping and eating, boutique hotel guests want to feel that they can spend the morning drinking coffee and reading in the public areas without feeling like a nuisance, or relax by the pool without worrying about fighting for poolside space with other guests. By taking a definite decision to reduce the number of bedrooms so that each room has more space and by fashioning public areas that guests actually want to use, boutique hotels create a unique atmosphere that appeals to guests.


Boutique hotels are often based in older, traditional buildings where creating larger guest rooms means considerable changes to the internal design of the building. Sympathetic architectural changes can be achieved with careful planning and this allows hotel owners and their designers to maintain and incorporate original features into a more modern, spacious room design. From keeping original windows to fitting the most modern of bathrooms, clever design allows these hotels to provide fewer rooms, whilst at the same time preserving the essential features of the building.


The smaller the number of guests, the better the service can be. This is a concept that’s fully understood by the boutique industry and it strives to ensure that standards of service are exceptional. Any contact that the guest has with a member of staff should be a positive one and, in many cases, members of staff are trained to anticipate guests’ needs, ensuring that they are comfortable asking for anything, including help with activities outside the hotel as well as the facilities within it.

Binsar Hotels – Wilderness awaits

Binsar is a small town in the state of Uttarakhand that is most famous for its Wildlife Sanctuary. Located in the Jhandi Dhar Hills of the Kumaon region, Binsar is situated at a height of 2412 m above sea level and is known for the greenery surrounding the region. The virgin forests in Binsar consist of oak, rhododendron, pine and deodar. These forests are abundant in wild animals like deer, leopard, chital, jungle cat, barking deer, porcupine, musk deer, Himalayan bear, monkey, fox and flying squirrel in an area spread across 45.59 sq km. There are around 200 varieties of birds found in these forests, making it a much sought after destination among wildlife enthusiasts and bird watchers.

Binsar is also an ideal location to view the mighty Himalayan ranges like the Chaukhamba, Panchachuli, Nanda Devi, Nanda Kot and Kedarnath. Binsar remains cool during summers and receives heavy snowfall during the winters. It is highly recommended to take a pair of woollens even during the warmer seasons since the region tends to get chilly. The beautiful forests of Binsar are ideal for a quiet long walks. These walks through the long winding roads amidst dense forests that is alive with the fragrance of wild flowers and a variety of animal sounds is a must do activity here. A trip to the Zero Point offering a magnificent view of the snow capped mountain peaks of the Kedarnath, Shivling, Trishul and Nanda Devi, is one trip that just can’t be missed. Binsar Museum is a treasure trove of information about Binsar and is also a popular attraction here. Japanese Cave or Abaya Binsar is an interesting place for the history buffs and is believed to have been a hide out and logistic center for the Japanese forces. The caves still have guns and all kinds of weaponry stored inside it.

Binsar Hotels in the luxury range include Imperial Heights Hotel, Binsar Retreat, Mountain Resort Khali Estate, Club Mahindra Valley Resort and Kasaar Jungle Resort. These luxury hotels in Binsar are mostly for those tourists who do not mind spending around 6000 INR a night for a luxury room provided with many amenities. The high end Binsar Hotels include many outdoor activities such as horse riding, trekking, camping, pony rides for kids, bird watching, rappelling and rock climbing. The hotels have rooms offering spectacular views of the mountains, travel desk, internet, laundry, 24 hour coffee shop, doctor on call and room service.

There are also several budget Binsar Hotels like KMVN Tourist Rest House Nanda Devi, Binsar Eco Camp, Eco Lodge and Kim’s Guest House. The budget hotels in Binsar are in the range of Rs. 600 to Rs.1200 for a single night.

For more information on Binsar packages and popular Binsar hotels visit HolidayIQ.

Luxury Hotels Prague – Luxury Travel Prague

Luxury Hotels Prague

There have been many guides written to Luxury Hotels Prague that detail the merits of individual hotels in the city but we want to deal with just the best areas and to stay within Prague and name just a couple of unbeatable value 5 star hotels.

A luxury hotel means different things to different people. Some people consider luxury as a matter of aesthetics, a beautiful staircase, a Rococo piece of furniture, and high ceilings with wooden beams or even make their hotel choice based on the feng shui qualities of the room. Luxury to other people means not having to lift a finger, a hotel with a wonderful concierge, 24 hour room service and a bell-hop. Others consider luxury as pampering, this group would value a heated indoor pool, perhaps a spa and massage services.

Prague offers hotels that cater to everyone; some hotels in Prague even offer facilities to suit the needs of all the above. Once you have decided what qualities in a luxury hotel are important to you, you must then decide in what area of Prague you wish to base yourself.

Once more, this question can only be answered by the individual travelers. Those wishing to stay in the thick of it, near Wenceslas Square and the main shopping district will want to base themselves in the Stare Mesto. There are hundreds of hotels here, but only around 10 of these would be considered luxury hotels. The luxury hotels of the Stare Mesto are also the most expensive and whilst it is still possible to stay here for far less than the Spanish Steps in Rome for example, there are great savings to be made by staying within a 10-20 minute walk of the Stare Mesto.

If you’re a person who visits Europe mainly to explore the history and architecture then two of the cities district will appeal to you; namely Josefov and Mala Strana. These are also home to several of the most upmarket, boutique style hotels. Josefov, with its famous shopping street Pariszka is by far the most expensive option. Those wishing to go central, historic and five star should choose the gorgeous Mala Strana district. Depending on the time of year, five star hotels in Mala Strana can be found for under 80 a night (the Mamaison Riverside Hotel Prague).

Luxury Restaurants Prague

Finding a restaurant in Prague is as easy as standing outside your hotel and taking 10 steps in any direction. Every street in Prague seems to be bursting with eateries offering as much pork knuckle as you can eat (and if you like that, the best of these is Kolkovna in Josefov). However, if your tastes are more refined and you do not enjoy the Czech cuisine the best spot in town, with the best views, is atop Petrin Hill in the fabulous Nebozizek restaurant. Even though this is one of the best restaurants in town, it is still around the same price as eating at the Strada chain in London.

The ultimate Czech eating experience though is Le Degustation, offering modern fusion cuisine as Western Europe means traditional Czech cooking. Here you can feast on seven courses of traditional Czech food along with wine matches also from Bohemia. Although not the cheapest dining option in Prague, La Degustation provides a culinary experience you will never forget!

Luxury Nightclubs Prague

If your name’s not down… it doesn’t really matter. It is very easy to boogie on down with the rich and famous of Czech society. The Duplex Bar on Wenceslas Square is one of Prague’s most exclusive spots where beer and wine are still far cheaper than a night in London. The Duplex spins with the Czech Republics best DJs.

If you prefer a night of culture there are wonderful events held every week at the Czech Opera House at the end of Wenceslas Square and the Prague National Theatre. Tickets to see the Czech Philharmonic and operatic masterpieces such as Tosca and La Boheme go for as little as 10 each. Prague has a renowned classical tradition with 3 of the best classical composers to ever reach for a piano or violin coming from this tiny country those being Smetana, Janacek and the infamous Dvorak.

The prices in Prague are far from static. We have noticed a 20% increase in prices from 2010 to 2011 so if you want to experience a luxury trip to Prague we recommend you go ASAP before the Eurozone as we know it changes beyond compare!

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Thai Hotels Value for Money Accommodation for All Budgets and Tastes

A magnet for visitors of varying interests and budgets, Thailand has made a name for itself as a top travel destination. Whether you prefer to soak in the stunning scenery in the north, walk amongst the hustle and bustle in Bangkok, or play in the sun, sand and sea at the pristine beaches in the south, there are countless exciting possibilities for you to engage in.

To meet all of your diverse needs, Thai hotels have also upgraded their offerings with accessible locations, comfortable accommodation and decent amenities. Whether you stay in humble guesthouses or the most luxurious accommodation, you will be able to experience the finest in Thai hospitality which will leave you with many pleasant memories long after your trip is over.

As tourism is one of the main pillars of Thailands economy, much effort has been put in to ensure that the hotels in the most frequented destinations such as Pattaya, Koh Samui, Krabi and Bangkok are the most cost-efficient and convenient for their guests. What is probably most attractive about hotels in Thailand are their rates, which are usually much lower than in the West while not compromising on quality and convenience.

Whats more, many hotels offer attractive promotions and discounts to their guests in addition to value-added inclusions such as continental breakfasts. With generally high accessibility to the main tourist spots and business venues, impressive amenities and the most hospitable service, “value for money” is a phrase that you would regularly associate with hotels in Thailand.

When travelling to Thailand on a smaller budget, it is usually advisable to save money on your accommodation so that you focus on soaking in the diverse offerings of the country. To cater to visitors on a budget, the number of budget accommodation options has expanded throughout Thailand. Guesthouses and small hotels are the two main types of budget accommodation in Thailand. A large number of the cheapest guesthouses are concentrated in Bangkok and Chiangmai, and are popular accommodation choices for backpackers and students.

In major cities, you can still enjoy both affordability and convenience by staying in the small hotels, many of which are ideally situated in the vicinity of the downtown or public transportation services. Your quality of stay will not be compromised in these budget accommodations as you can still enjoy incredible value and warm Thai hospitality.

If you crave a pampering stay instead, you will certainly not be disappointed by the high-end hotels in Thailand, one of which is ranked as among the best in the world. Hence, Thailands luxury hotels are on par with their counterparts elsewhere in the world, and it is not hard to see why. This is because the five-star hotels basically provide you just about everything that you would need during your stay.

Room amenities such as satellite television, Internet connectivity and round-the clock room service, together with on-site restaurants, conference and business centres, well-stocked gyms and rejuvenating spa treatments, are just some of the many creature comforts that you have access to. Luxury hotels are generally concentrated in the major cities, with far fewer found in the less visited regions.